Research, Audit, and Service Evaluation FAQs

I’ve forgotten my password

When logging on, enter the email address you used to register on the site. At the bottom right corner is a link to “Forgot Password”, click this to generate an email to that address with a link to reset your password. If this does not arrive in your inbox almost instantly, please check your spam settings.

I want to change my password

Click on the login-in tab on the top right hand corner and the drop-down list will give you the option to change your password.

What is the difference between a personal account, a practitioner’s account, and a researcher’s account?

A Personal account allows the user to document and describe their priorities, monitor them to on a daily basis, see their own charts, and to decide who else can see these charts. On a personal account, you may identify specific practitioners to receive automated email alerts for symptoms scored above an agreed limit.

A Practitioner can see the charts on personal accounts to which they have been granted access. They can add a comment onto the timeline, but cannot change data or add priorities. They cannot link one user’s information to another’s. They may receive email alerts about specific symptoms or priorities, where they have indicated that they will accept these. They can be denied access to the account by the personal user.

A researcher can see anonymised charts of participants in the research study for which they have registered. They cannot add priorities or comments, receive email alerts, or see identifying information such as a user’s name or email address – the charts are given an autogenerated code number linked to the study. They cannot see charts of participants in other studies. Data from their study participants may be reported as graphs or CSV files, for further analysis.

How can I use MyQuality in a project?

If you would like to use MyQuality for patient-centred feedback in a project or study, please contact us to discuss your needs. There is the facility within MyQuality for researchers to have an account which allows them access to anonymised data of participants of their registered study. However, we would like to work with you to personalise any data retrieval and feedback requirements. Depending on requirements, there would normally be a charge for this service, which will vary with the size and complexity of the study. MyQuality Ltd would need to be included in the acknowledgements in any presentations of results. Contact nicky@my-quality.net for further information.

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